Furniture World Superstore in Richmond, KY Closed now

Reviews about Furniture World Superstore

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  January 17, 2019, by Edith Barnett
  Beware of this place! Their wonderful warranties mean NOTHING. After saving for so long and going in debt for a nice heavy duty living room suit we bought one here, a huge sectional... $2,700.00 with a 3 yr warranty on the construction and 10 yr warranty on the fabric. It started falling apart after a few months, cushions ripped, the arm caved in, the springs broke and came thru, the back support boards broke causing it to collapse. During all of this I called, complained, begged, went in and talk to managers,even talked to the owner in the lexington branch...they refused to do anything or honor the warranty. They tried making us feel like it was our fault. Upon moving it out crushed press wood fell everywhere, we opened the bottom to see it was framed with nothing but thin presswood. A crying shame. Shame on you people for doing good people so dirty. I will advise everyone I know to never buy from you.